Contact Us
We are always here to help; the quickest way to an answer is often found in our FAQs below or contact us with any other queries.
FXOpen AU
Level 25 108 St Georges Terrace Perth WA 6000 Australia
FAQs
What leverage can I trade with?
All clients can trade with leverage of up to 1:30 for Major FX, 1:20 for Minor FX, Commodities
and Indices, 1:2 for cryptocurrency CFDs.
What currency can I have trading accounts in?
You can have trading accounts in AUD, USD, EUR, GBP, CHF, JPY and SGD.
You can have up to 10 trading accounts and have a selection of different currency accounts.
You can have up to 10 trading accounts and have a selection of different currency accounts.
Does FXOpen AU offer PAMM and Social Trading?
FXOpen AU does offer PAMM and Social Trading.
For more information please e-mail [email protected].
Please note that depending on your country of residence we might require an asset management license.
For more information please e-mail [email protected].
Please note that depending on your country of residence we might require an asset management license.
Where can I download the MT4 and MT5 platform?
You can download the MT4 platform Windows
or MacOS.
You can download the MT5 Platform Windows or MacOS.
You can also access the MT4 platform using your web browser at https://metatrader.fxopen.com.au/.
You can download the MT5 Platform Windows or MacOS.
You can also access the MT4 platform using your web browser at https://metatrader.fxopen.com.au/.
How can I log in to MT4 or MT5 on my phone?
Download the MetaTrader 4 or MetaTrader 5 app from either the App Store or Google Play.
Open the App and go to New Account -> Login to Existing Account -> Type fxopenau in the search field and select the correct server.
Enter your Login and Password and then you will be able to trade.
Open the App and go to New Account -> Login to Existing Account -> Type fxopenau in the search field and select the correct server.
Enter your Login and Password and then you will be able to trade.
How do I fund my account?
Log in to the MY
FXOpen area and select
Add Funds. You can make deposits via Credit or Debit Card, China Union Pay, SEPA and Wire
Transfer.
How can I change my eWallet currency?
There is no need to change your eWallet as it is a multi currency account. This means that you
can hold different currencies at the same time. The range of options that you see is just the
default when the account has not been funded. When you make a deposit of another currency, for
example, AUD, it will show on your account in AUD, and no conversion is required.
How can I reset my PIN or MT4/MT5 password?
Log in to the MY
FXOpen area and select
Profile -> Forgot PIN or Password For a new PIN Select your e-wallet
number which will starts XX in the top box and PIN Code in the bottom box.
For a new MT4 or MT5 Password select your MT4/MT5 account number in the top box and Trader Password in the bottom box.
Upload a Photo ID such as Passport or National ID card and press Request. The new PIN or Password will be sent to you via email.
For a new MT4 or MT5 Password select your MT4/MT5 account number in the top box and Trader Password in the bottom box.
Upload a Photo ID such as Passport or National ID card and press Request. The new PIN or Password will be sent to you via email.
Why can’t I log in to the MT4/MT5 trading platform?
The most common reason is that the password is being entered
incorrectly. The best way to avoid this error is to copy and paste the password from the
email you received when you opened the trading account.
Also make sure that you are trying to connect to the correct
server.
Live Account Servers:
Demo Account Servers:
Live Account Servers:
- MT4 ECN Live Account = FXOpenAU-ECN Live Server
- MT4 STP Live Account = FXOpenAU-Real1
- MT4 Crypto Live Account = FXOpenAU-Real1
- MT5 ECN Live Account = FXOpen-MT5
Demo Account Servers:
- MT4 ECN Demo Account = FXOpenAU-ECN Demo Server
- MT4 STP Demo Account = FXOpenAU-Demo STP
- MT4 Crypto Demo Account = FXOpenAU-ECN Demo Server